Privacy Statement

Privacy Statement
Privacy Statement

1. Our Commitment to Protect Your Privacy

At Ge-TS, we are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data (as defined below) to us in connection with your Ge-TS service subscription, we provide this notice outlining our practices, and the choices you have, concerning how your Personal Data is being collected and used by us.

2. Personal Data We Collect

2.1. We may request you to provide information in several areas of our website, mobile services and other channels that may be used to verify your identification at a later time including but not limited to:
 
2.1.1. A user name or membership number and password that you will use to access our website and services
2.1.2. Your personal information such as your name, , passport or other personally identifiable numbers and information about your registered status with any of our subsidiaries, associated companies and/or business associates;
2.1.3. Your contact information such as your telephone numbers, mailing addresses, email addresses, and fax numbers;
2.1.4. Your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
2.1.5. Your business information such as company name, business title and associated contact information;
2.1.6. Your responses to market surveys and contests conducted by us or on our behalf;
2.1.7. Transactional data which includes records on accrual and redemption activities you have with Ge-TS.
2.2. Certain Personal Data (particularly relating to your personal information and contact information) are required for specific services and if you fail to supply such Personal Data as requested from each specific service, we may be unable to provide the services in full.

3. Purposes for Collection and Use of Personal Data

3.1. We may use Personal Data for one or more of the following purposes:
 
3.1.1. To process and administer your application to subscribe for Ge-TS services;
3.1.2. To process your request for any products or services offered by us;
3.1.3. To fulfill requests submitted by you, whether online, over the phone, through our mobile services, or through other methods;
3.1.4. For the operation of Ge-TS including delivery of associated benefits and services, ongoing research and programme development, as well as delivering news and information to Ge-TS members, and for other record-keeping purposes related to the Ge-TS programme;
3.1.5. For marketing, promotional and customer relationship management purposes, such as conducting market research or sending you updates on the latest offers and promotions in connection with Ge-TS, or other partners and for assessing eligibility for any marketing and/or promotional activities and/or offers from Ge-TS  and partners (please see Section 9 - "Notice on Direct Marketing" for details);
3.1.6. For identification and verification purposes, in connection with any of the services or products that may be supplied to you;
3.1.7. To respond to, handle and process any enquires submitted by you;
3.1.8. To administer contests and sweepstakes conducted by us or on our behalf, including disclosing the winner of any such contest;
3.1.9. To disclose to a third party to comply with any law, legal requirements, orders, directions or requests from any court, authority or government body of any jurisdiction, which may be within or outside of Hong Kong;
3.1.10. To facilitate payment for products and services provided by us or our subsidiaries, associated companies and business associates, including verification of credit card details with third parties and to conduct matching procedures against databases of known fraudulent transactions (maintained by us or third parties);
3.1.11. To improve our security, including in relation to the processing of payment by credit card to guard against the risk of fraud, including carrying out matching procedures against databases of known fraudulent transactions (maintained by us or third parties);
3.1.12. To provide other Ge-TS, loyalty programme related services
3.1.13. To pass on to and for the use by any of our subsidiaries, associate companies and/or business associates in connection with any of the above purposes and/or any other travel related services and offers such companies and associates may offer from time to time.
3.1.14. To fulfill the above purposes, you may be contacted via email, direct mailing, telephone marketing, SMS or other means that are allowed by local authorities.
3.2. We may also from time to time use aggregate non-identifying information about our customers to better design our website and/or to improve our services and products. This means we may provide this information to third parties. However, this information will never identify any single member of the programme in particular.
3.3. Except as provided below, we will not knowingly or intentionally use or share the Personal Data you provide to us in ways unrelated to the aforementioned purposes without your prior consent.

4. How to Access or Correct Personal Data

4.1. You may request access to and correct your Personal Data held by us. If you wish to obtain a copy of any of your Personal Data; if you believe that the Personal Data relating to you which we collect and maintain is incorrect; or if you believe that the Personal Data held by us was used beyond the scope of the purposes of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at the addresses below.
4.2. A request for access or correction to, or deletion of Personal Data or for information regarding policies and practices and kinds of Personal Data held by us must be in writing and sent to us via enquiry form at cloud.ge-ts.com.hk/en/contact/us or via postal mail to the following address:
 
Global e-Trading Services Limited
Level 10, Cyberport 2, 100 Cyberport Road, Hong Kong
4.3. We may charge a reasonable fee for the processing of any data access request(s).

5. Use of Cookies on Ge-TS Sites

A cookie is an alphanumeric string of identifier that websites of the Ge-TS  use to transfer to the cookie file of the browser on your computer's hard disk. With the use of cookies, we can better serve you and/or maintain your information across multiple pages within or across one or more sessions. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future.

6. Links to Other Sites

This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to, or the information you receive from, these third parties.

7. Changes to Privacy Policy

We will post on our website at www.ge-ts.com.hk, any changes to this policy with the effective date of the changed policy, so that you can be informed of the way we collect and use your Personal Data any time you so choose. If at any point we decide to use the Personal Data you submitted under this current policy in a way that differs materially from the privacy policy that applied at the time of that submission, you will be notified and given the opportunity via the website, email or in writing to opt out or otherwise prevent such usage.

8. Disclosure and Transfer of Personal Data

8.1. Ge-TS is a global company with operations, offices, affiliates and business partners located worldwide. As such, the Personal Data you submit to us in one country may be transferred, used, processed, stored and accessed worldwide in one or more additional countries, as described in this Privacy Policy.
8.2. In addition, we may disclose and transfer Personal Data to, and jointly use Personal Data with, (whether within or outside of your jurisdiction) our subsidiaries, associated companies, business associates, service providers, and other persons whom we consider appropriate, in connection with the services and products provided to or requested by you. We may disclose this information to facilitate the communication of news and information about such services and products and otherwise for the purposes mentioned above, under Section 3, “Purposes for Collection and Use of Personal Data.”
8.3. The entities with which Ge-TS may share your Personal Data include but are not limited to:
 
8.3.1. any Ge-TS affiliated company, including but not limited to,  Computer And Technologies Holdings Limited; Computer And Technologies Integration Limited; Computer And Technologies Solutions Limited; Y&A Professional Services Limited; Global e-Business Services Ltd style="border: 0;".; IPL Research Limited and Shanghai Shangluo Software Co., Ltd style="border: 0;".; VITOVA Limited.
8.3.2. any agent, contractor or third party service provider who provides administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to Ge-TS  in connection with the operation of their business;
8.3.3. other business associates such as Ge-TS partners, , loyalty programme operators, credit card issuers, retailers, restaurants and other companies involved in qualifying, offering or providing customer service, or fulfilling customer requests in connection with the Ge-TS; and
8.3.4. government or non-government authorities, agencies and/or regulators.
8.4. Where permitted by applicable local law, we may also disclose your Personal Data to third parties (i) when required by law, by court order, or in response to a search warrant or other legally valid inquiry; (ii) to an investigative body; (iii) to enforce our agreements with you; (iv) when requested by other government or law enforcement authorities (such as immigration and customs control and/or border control agencies); (v) with your express consent, or (vi) pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or properties and those of our subsidiaries or associated companies, or to protect the life, body or property of any individual. This also applies when we have reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
8.5. We may also transfer any information we have about you that may be considered an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Ge-TS  or as part of a corporate reorganization or stock sale or other change in corporate control.
8.6. Please be advised that the Personal Data that Ge-TS collects or obtains may be transferred to jurisdictions that offer lesser protection of Personal Data than that provided in your jurisdiction. By submitting personal information to Ge-TS website, you understand and consent to such transfer.

9. Notice on Direct Marketing

9.1. Occasionally, we may use your personal data (including your name, contact details and all other information collected during or subsequent to initial registration) to send you marketing communications such as direct-mail, email, telephone and SMS containing news, offers, promotions and joint marketing offers on products and services (in respect of which Ge-TS may or may not be remunerated). The products and services include:
 
9.1.1. Products and services offered by co-branding partners of Ge-TS. For a full list of Ge-TS partners, please visit our website at cloud.ge-ts.com.hk/en/our-partners;
9.1.2. Products and services offered by Ge-TS including but not limited to Import/ Export Declaration, Paper-to-Electronic Conversion, Dutiable Commodity Permit, Electronic Cargo Manifest, Road Cargo System, Marine Cargo Insurance, Supplier Reference Service and Port Security Charge services;
9.1.3. Financial, insurance, credit card, banking, foreign exchange, and other related services and products;
9.1.4. Reward, loyalty or privileges programme offered by Ge-TS partners;
9.1.5. Telecommunication, internet and mobile services;
9.1.6. Food, wine and beverage services;
9.1.7. Training services
9.1.8. Other retail products and services, including but not limited to:
  • consumer electronics;
  • computers and peripherals;
  • printed matter including books, newspapers subscriptions and magazine subscriptions;
  • audio visual titles;
  • computer software and games;
  • mobile telephones and peripherals;
  • toys;
  • household goods;
  • sporting equipment;
  • fashion and apparel;
  • watches and jewellery;
  • suitcases and bags;
  • food and consumables;
  • beauty products and cosmetics;
  • gift, flowers and hampers;
  • health and beauty services, included but not limited to medical check-ups and spa packages; and
  • vouchers, coupons and gift cards
9.1.9. Professional and consulting services;
  Information collected may be transferred to a place outside Hong Kong.
9.2. You may indicate your consent to the above by the following ways:
 
9.2.1. When providing us with your personal data through our website or a form, ticking the box(es) indicating your consent; or
9.2.2. When providing us with your personal data through the telephone, tell our customer representative that you consent.
9.3. You may opt-out from receiving marketing communications at any time, free of charge, by:
 
9.3.1. Following the “opt-out” instructions contained in the communications;
9.3.2. Writing to us at the address listed above, under Section 4 – “How to Access or Correct Personal Data”;

10. Retention of Data

All Personal Data that has been collected from you will only be stored for the duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.

This notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.