Customer and Technical Services
A comprehensive programme of customer services that covers customers need at different stages of the service cycle, from customer registration, getting ready to use the service, on-going usage to on-going communications/relationship-building, will be provided to the customers.
- Registration
The registration is simple and easy with No registration fee and annual fee for customers.
- Training
We provide a vast variety of training courses through various media such as classroom, on-site and Internet.
- On-going Support
- Help-on-Web (HOW)
- Comprehensive help facilities on web not only provide quick search on answers to frequently asked questions but also include tips on how to better utilize the special functions/features of the end user software.
- Structured help tool to guide traders in a step-by-step manner to send technical reference/diagnostic findings of technical problems encountered during operation to our services team
- Training to help new users obtain a comprehensive overview of various services and end user software
- Do-It-Yourself tool to help traders experienced in IT to perform self-upgrade of their end user software
- Online trader account status enquiry to facilitate checking of transaction/payment status without calling customer service hotline.
- Web-based information services to update traders on general customer newsletter information, Government trade-related information, and Ge-TS services release information.
- Click here to access HOW
- Service Operator-assisted Support Centre
The customer enquiries/problems will be analysed to facilitate enhancement of on-going customer service.
As a customer-focused company, tailored and superior level of customer and technical services can be arranged for customers with specific needs. A rich selection of service packages are developed to address different customers requirements. The choice and solutions are all yours.
